Thank you for shopping at The Pickleball Studio - your go-to destination for pickleball gear in Australia.

We want you to love your purchase, and we’re committed to providing quality products and service. If the item doesn’t fit or you simply change your mind, you can return any item within 30 days of the invoice date.

Please send all returns or exchanges to:

The Pickleball Studio
9/169 Hume Highway, Lansvale NSW 2166

Purchase a return label from your nearest Australia Post office, attach it to the original packaging, and return the parcel by dropping it off at any Australia Post location.

Please allow 5-7 days for returns to arrive back to The Pickleball Studio.

Faulty or Damaged Items

If your item arrives damaged, or develops a fault within a reasonable time after purchase:

1. Contact us at hello@thepickleballstudio.com.au with your order number, a description of the issue, and photos if possible.
2. We will assess your claim and let you know whether a refund, replacement, or repair will be provided.
   

If the product is confirmed to be faulty or not as described, we will cover the cost of return shipping.

How to Return a Faulty Item

To initiate a return for a faulty or incorrect item, email us at hello@thepickleballstudio.com.au with:

• Your order number
• A description of the issue
• Photos (if applicable)

Please wait for instructions from our team before sending any items back.

Refunds

• To qualify for a full refund, all paddles must be in new condition, showing no signs of use, such as removed handle plastic or scuffs on the bumper guard.
• Approved refunds will be issued to your original payment method within 5 - 10 business days.
• We will notify you once your refund has been processed.
  

Questions?

If you have any questions about this policy, please contact our customer service team at hello@thepickleballstudio.com.au or through our Contact Us page.